Anoushka Pandey
Head of Digital Care Systems & Responsible Technology (Volunteer)
Anoushka Pandey is a senior technology leader with in-depth experience delivering large-scale, regulated digital systems across complex, high-responsibility environments. She brings this expertise to Blissful Old Age Home Foundation in a voluntary leadership capacity, where she leads the organisation’s Digital Care Systems & Responsible Technology function.
She designed and implemented the foundation’s core digital care intelligence platform, embedding secure, auditable, and human-centred systems into elderly care, medical coordination, and caregiver operations. Her work has materially improved safety, decision speed, and accountability across programmes, while preserving the foundation’s mission of dignity, trust, and compassionate care.
Digital Care Systems & Responsible Technology Initiative
Overview
The Digital Care Systems & Responsible Technology Initiative was established to strengthen how Blissful Old Age Home Foundation delivers elderly care, health services, and community programmes at scale. The initiative brings regulated-industry standards of reliability, security, and accountability into social care environments, without compromising compassion, dignity, or human judgment.
Designed as a horizontal organisational capability, the initiative supports all core programmes, including residential care, medical coordination, hospice support, caregiver deployment, youth training, and community welfare.
Why the Initiative Exists
As the foundation’s care responsibilities expanded in scale and complexity, informal and fragmented systems were no longer sufficient to ensure safety, continuity, and accountability. Elderly care environments operate continuously, involve high clinical and emotional risk, and depend on timely, accurate information across shifts and teams. The initiative was created to address a critical challenge: enabling a shared, reliable operational view of care delivery so that decisions can be made quickly, responsibly, and with full context.
The initiative was created to address a critical challenge: enabling a shared, reliable operational view of care delivery so that decisions can be made quickly, responsibly, and with full context.
What the Initiative Does
The initiative designs and governs secure, human-centred digital systems that:
- Create a unified operational view across medical, caregiving, and emergency contexts
- Ensure care actions are time-bound, attributable, and auditable
- Reduce decision latency during medical and care-related emergencies
- Strengthen continuity of care across shifts and teams
- Embed accountability without increasing administrative burden
Technology under this initiative is purpose-built for continuous care delivery and is not adapted consumer software
Digital Care Intelligence & Secure Elder Services Platform
At the core of the initiative is the Digital Care Intelligence & Secure Elder Services Platform, a cloud-native, privacy-first care operating layer designed specifically for elderly and community care environments.
Over an eighteen-month period, the platform consolidated more than fifteen thousand longitudinal care and medical data points, including:
- Medical histories and treatment plans
- Medication regimens and adherence records
- Functional and mobility assessments
- Caregiver observations and shift handovers
- Emergency incidents and clinical interventions
Every interaction within the system is traceable, attributable, and auditable, enabling the organisation to understand not only what occurred, but why decisions were made and where responsibility lay.
